Questions, problems? Please visit our extensive FAQs for the answers to the most frequently asked questions.

Borrower’s FAQ
Lender’s FAQ

Discussion Forum

If you have any general questions not related to a specific transaction, we will really appreciate it if you post on our new Discussion Forum, so other users can see it. We answer all questions posted to the forum.

Help Desk

If you have a question related to a specific transaction and did not find the answer in the FAQs or on the forum, please contact our Help Desk. We try our best to answer all Help Desk inquiries within 24 hours. Please note our customer service hours: 8:00 am - 5:00 pm (PST), Monday through Friday, excluding most public holidays.

IMPORTANT: for a quicker response, please be sure to include your transaction number in your Help Desk support inquiry.